FAQ

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1)  What is a pelvic health physical therapist?

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As pelvic health physical therapists, we have specialized training (outside of our 7 years of undergraduate + graduate school) to thoroughly understand the nerves, muscles, connective tissue and function of the pelvic floor muscles, organs (bladder, uterus, rectum) and dysfunctions that accompany them. We can still treat necks, shoulders, knees, backs etc and have been trained to be movement specialists.  Advanced training is required to work in pelvic health as it is a speciality area.  We work primarily with women and children throughout the lifespan as well as men on a case by case basis. 

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With your verbal consent, your pelvic health physical therapists have the training to perform internal vaginal and rectal exams (these are for adults only)

 and treatments in order to thoroughly assess your dysfunction and help you reach your goals. There are plenty of instances where internal pelvic floor assessment is not indicated and you will have the opportunity to discuss this with your therapist.  For children, an external visualization of the anal sphincter and perineum MAYBE indicated (with child and parent/guardian consent and with a chaperone in the room) as well as biofeedback utilizing realtime ultrasound, which can give information on pelvic floor muscle activity and coordination which impacts the ability to pee and poop.  Realtime ultrasound can also be used to see if you are constipated and if you empty your bladder thoroughly.  

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2)  How often will I need to see you?

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Frequency and duration are customized to your unique situation and our thorough assessment findings.  Expect multiple sessions especially if your condition has been longstanding.  Please call us to discuss your case if you have any questions or concerns.  

    

3)  Do you take any insurance?

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Her Physical Therapy and Wellness is not a participating provider with any insurance companies.   Additionally, Medicare rules state that medicare beneficiaries cannot pay "out of pocket" for covered services such as physical therapy.  If Medicare beneficiaries would like to receive a wellness visit, they are allowed to pay "out of pocket" as these services are not covered.  Please email or call for more details.

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4)  Where do your sessions take place?

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Sessions take place in our office in Post Falls, ID.     We also offer virtual consults.              

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5)  What form of payment do you accept and when is it due?

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We take cash, check or cards (debit/credit/HSA).  Returned checks will be subject to a $25 fee.  Payment is due at time of service.  

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6)  What are out of network benefits and can I get reimbursed for physical therapy?

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Each insurance policy is different, please call and ask if your plan has "out of network" benefits for physical therapy.  Use the "benefits checklist" (link below) when you call to ensure you ask the right questions.  Many of our clients have received reimbursement from their out of network benefits!

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7)  Do I need a referral from my doctor?  Can it be from any medical provider?

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Washington and Idaho are both direct access states, meaning, you do not need a referral to see a physical therapist.  However, if you plan to submit your bill to your insurance, you may be required to have a referral, pre authorization and you may have a maximum number of physical therapy visits per year.  Some insurances are very broad when it comes to who your referral comes from, so be sure to ask.  It is your responsibility to know your insurance benefits if you want to use them for potential reimbursement. 

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